Answers, guides and real humans
Browse the common topics below, or reach us directly any time — by ticket, live chat or phone. We answer quickly and explain things plainly, whatever your level.
Browse by topic
Start here — each area covers the questions we hear most. Can’t find it? We’re one message away.
Getting started
Set up your account, point your domain and get your first site live — we walk you through every step.
Billing & plans
Invoices, upgrades, downgrades and payment methods, explained in plain English with no surprises.
Migrations
Moving from another host? We do the heavy lifting — files, databases, email and DNS — for free.
Domains & DNS
Register, transfer or connect a domain, and manage DNS records without the usual head-scratching.
Create mailboxes, set up your mail client, and keep your inbox spam-free and reliably delivered.
Security
SSL, backups, malware clean-up and hardening — how we keep your site safe, and what you can do too.
Frequently asked
The quick answers to the things people ask us most.
How do I reach a real person?
Will you move my existing site over for me?
How do I point my domain to AltaGrade?
Where can I see and pay my invoices?
My Drupal 7 site — is it still safe?
What if something breaks at 3am?
Still stuck? We’ll sort it.
Tell us what you’re trying to do and we’ll take it from there — no jargon, no runaround, no pressure. That’s the AltaGrade way, since 2002.